Due to an unfortunate increase in new client no-shows and invalid cards being listed on file, all new clients must submit a $50 reservation fee before the salon can approve their appointment. Your deposit must be paid within 48 hrs of your appointment request, or the appointment request will be declined. This prevents clients from "holding a spot" too long and allows willing clients to acquire desired openings. An invoice from CRWN'd salon will be emailed or sent via text to the information provided once your request has been made. Once your $50 Reservation fee has been paid, the appointment will be accepted by the salon, and the $50 will be deducted from your balance. 

If, for whatever reason, you need to cancel your appointment and it is within the 3-day (72-hour) cancellation window, a full refund will be given in the original form of payment. 

Example: If a customer requests a Curly Cut appointment for $180, a $50 deposit is required. The client's appointment is on September 6th. If they cancel anytime before September 3rd ( 3 days before the appointment), they will receive their $50 deposit back. 

Cancellations outside the 3-day (72-hour) window will forfeit the $50 deposit. 

Example: If a customer requests a Curly Cut appointment for $180, a $50 deposit is required. The client's appointment is on September 6th. Suppose they email or call the salon to cancel their appointment on September 3rd, 4th, or 5th. In that case, they will forfeit their $50 deposit for not allowing the salon a grace period to fill their slot. No other charges will be applied to the card on file.

No-Call/No-Show appointment forfeits the $50 deposit, and the salon will charge the remainder balance of the appointment to the card listed on file. 

Example: If a customer requests a Curly Cut appointment for $180, a $50 deposit is required. The client's appointment is on September 6th, and if they do not show up on the day of their appointment or call/email the day of their appointment to cancel. The $50 deposit will be forfeited to the salon, and the customer will be charged the remaining balance of $130 for their scheduled appointment. 

 THIS NEW CHANGE IS APPLIED TO NEW CLIENTS THAT I HAVE NOT SEEN AT CRWN’D SALON IN THE LAST YEAR ONLY.