Due to an unfortunate increase in new client no-shows and invalid cards being listed on file, all new clients must submit a non-refundable $50 reservation fee before the salon can approve their appointment. Your deposit must be paid within 48 hrs of your appointment request, or the appointment request will be declined. This prevents clients from "holding a spot" too long and allows willing clients to acquire desired openings. An invoice from CRWN'd salon will be emailed using the information provided once your request has been made. Once your $50 Reservation fee has been paid, the salon will accept the appointment, and the $50 will be deducted from your balance. 

If you need to cancel your appointment for any reason within the 3-day (72-hour) cancellation window, your reservation fee can be TRANSFERRED ONCE to a future appointment.

Example: If a customer requests a Curly Cut appointment for $180, a $50 deposit is required. The client's appointment is on September 6th. Suppose they cancel anytime before September 3rd ( 3 days before the appointment). In that case, the salon will keep the $50 on hold to be applied to a future appointment request within 90 days of the original appointment. In this example, the clients’ $50 can be used for any appointment they request no later than December 6th ( 90 days from the original appointment.

Cancellations outside the 3-day (72-hour) window will forfeit the $50 deposit and require a new reservation fee to be submitted upon their next appointment request.

Example: If a customer requests a $180 Curly Cut appointment, a $50 deposit is required. The client's appointment is on September 6th. Suppose they email or call the salon to cancel their appointment on September 3rd, 4th, or 5th. In that case, they will forfeit their $50 deposit for not allowing the salon a grace period to fill their slot. No other charges will be applied to the card on file.

A no-call/No-Show appointment forfeits the $50 deposit, and the salon will charge the remaining balance to the card listed on file. The client will be barred from scheduling any future appointment until the past-due amount is remitted to the salon.

Example: If a customer requests a $180 Curly Cut appointment, a $50 deposit is required. The client's appointment is on September 6th, and if they do not show up on the day of their appointment or call/email the day of their appointment to cancel, the $50 deposit will be forfeited to the salon, and the customer will be charged the remaining balance of $130 for their scheduled appointment. 

 THIS NEW CHANGE IS APPLIED TO NEW CLIENTS THAT I HAVE NOT SEEN AT CRWN’d SALON IN THE LAST YEAR ONLY.